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Privacy Policy

Last Updated: August 29, 2022 

 

Thank you for visiting a Coverler LLC (“Provider”, “we”, “us”) offering. To help inform our customers (“Customers,” “you” or “your”), we provide this notice ("Policy") explaining our online information practices and the choices you can make about the collection and use of the data and information you submit (“Information” or “Data”) or we collect through our website that link to this Privacy Policy as well as our other related mobile websites, mobile Provider applications ("mobile apps" or “Provider Applications”), services, browser extensions, tools, and other applications that link to this Privacy Policy (all of these collectively, the "Site"). The Site is operated by Coverler LLC, 276 Mission Street, San Francisco, CA 93138. Coverler LLC is the data controller of your Information in the context of the Site. 

 

By visiting the Site, you agree that your information will be handled as described in this Policy. 

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1. Scope and Consent

 

Provider is an online destination that provides cover letter and cover letter building, career tests, salary information, cover letter and cover letter storage, and other services for individuals seeking to further their career. We do not guarantee employment for any user of the Site. When you use the Site, you are contracting with Provider. 

 

2. Information We Collect About You

 

Information we collect about you depends on how you use our Site.

 

(a) Registration, Services and Account Information. You can browse the Site without registering for an account with us in that case we may collect information regarding your device, geolocation data, behavioral, target job and target profile. When you register an account or use certain of our services (including, but not limited to, Site email account(s), Cover Letter Builder, Cover Letter Tips), create a profile, create a cover letter, search for or purchase services, or otherwise engage with our Site, you must provide certain information such as a username and a valid email address, otherwise, you will not be able to create an account. You must also provide payment information such as credit or debit card information, name and billing address in order to purchase services. This information is only associated with your account after you have signed in as a registered user. We will also collect other data you voluntarily provide, such as name, surname, contact data, and information you enter on the Site, when creating documents (for example employment status and education).

 

(b) Information to Respond to Your Requests. You may give us contact information (for example, your email address) so we can respond to your questions and requests, as well as responding to your requests to send you newsletters and other communications.

 

(c)Third party log-in. We may collect some basic information when you access the Site with third-party login credentials such as your name, user name, and your email address.

 

(d) User Interaction Information. We can also receive other information (e.g., content viewed and information about the advertisements within the content you have been shown or have clicked on, etc.) from your interaction with our Site. To the extent permissible by law of the country of your residence, you agree that we can share your interaction information with, or obtain information about your interaction from, analytics providers, advertising partners, third-party partners, and social media sites for two years or until you withdraw your consent for the purpose of providing or improving our services. Certain information that we may have access to from third-party services providers may be controlled by your privacy settings on that service and by your consent. Information that can be passed to analytics providers and advertising partners can be via cookies and tracking technologies. 

 

(e) Information from other Sources. To the extent permissible by law of country of your residence, the information we collect can be combined with publicly available information.

 

(f) Mobile Information. By agreeing to this Policy you consent that we may collect additional information from you if you access our Site through a mobile device (e.g. your unique device identifier, device’s operating system, mobile carrier, location or GPS/geo-location, mobile number, your text messages, emails or email address, and user name).

 

3. Uses, Retention and Storage

We process your information for the following purposes and legal bases:

 

(a) Operate our Site and Provide You with Our Services. We use the Information we collect to (i) respond to your questions and requests; (ii) provide customer service (e.g., to fulfill product and service orders made by you, give you information about your account to resolve disputes, problems with your account/profile or the Site, administer a contest, sweepstakes or promotions, or to provide information to third parties at your request such as potential employers, job matching services or third party websites, or other career related services); (iii) personalize your experience by providing content on the Site, including targeted advertising or job-related advertising, that we believe can be of most interest to you; (iv) improve the Site, and; (v) provide you with a safe, efficient, and customized experience.

 

(b) Analyze and Aggregate Non-Personal Information. We use aggregate information about our users and non-personal information to analyze Site and user behavior and prepare aggregated reports.

 

(c) Prevent Fraud and Comply with the Law. We use information from the Site to prevent, detect, and investigate fraud, security breaches, and potentially prohibited or illegal activities, establish, exercise or defend a legal claim, and enforce our Terms of Use. We also use information in response to requests by government or law enforcement authorities, or in response to complaints where we are under a legal or regulatory obligation to adhere to a complaint handling procedure.

 

(d) Marketing & Communications. We use your information to contact you to maintain the Site, your account, or to comply with your stated communication preferences, or to provide other services as described at the time when we collect the information from you, or to contact you for other purposes authorized by law. If you have chosen to participate in some of our career building Services, the information you share with us can be provided to third parties such as (i) cover letter editors, (ii) employers or recruiters who can contact you about career opportunities, (iii) employers seeking candidates, and/or (iv) other career service providers.

 

(e) Mobile Data. When you access the Site on a mobile device, we can use the information collected for any purpose set forth in this Privacy Policy. For example, we can use this information to provide you with location-based services, such as advertising, search results, and other personalized content.

To the extent permissible by applicable law, we retain Information for as long as it is necessary to fulfill the purpose(s) for which it was collected, our business purposes, and/or to comply with the applicable laws and regulations.

 

4. Disclosure

 

Information we collect can be shared with:

 

(a) The Provider Corporate Partners. We may disclose the information we collect about you with the Provider’s corporate partners (our affiliates and subsidiaries). If we disclose your information with them, their use and disclosure of your information will be subject to this Policy.

 

(b) Service Providers. We may disclose your information to service providers under contract who help with our business operations (such as, but not limited to, fraud investigations, bill collection, payment processing, and site analytics and operations as detailed in Section 8 below). For a full list of processors and sub processors please contact us by sending email to admin@coverler.com.

 

(c) Additional Services Requests. On the Site, you have opportunities to express interest in or register for other services. If you do, we will provide information about you to those third parties, or parties working on their behalf, to implement your request. We may share your Information with third parties to whom you ask us to send your information (such as cover letter editors, employers, recruiters or job posting third-party websites or others about whom you are otherwise notified and consent to when using a specific service).

 

(d) Legal and Law Enforcement. We may disclose information that we collect if we believe that such action is necessary to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.

 

(e) Change of Control. We may share your information if there is a bankruptcy proceeding, if substantially all of our assets are transferred to another company, or if we merge with or acquired by another business entity. If any of these events take place, we will make reasonable efforts to request that the new service provider follows this Privacy Policy with respect to your information.

 

(f) Ad Networks. On the Site, we work with third parties to serve advertisement, provide us with data collection, reporting, ad response measurement and site analytics and assist with delivery of relevant marketing messages and advertisements. These third parties can view, edit or set their own tracking technologies/cookies.

 

(g) Analytics Providers. We may disclose information we collected through our Site to our analytics providers such as Google Analytics, to evaluate usage of our Site, and to help us improve our services, performance and user experiences.

 

(h) To Protect Us and Others. We may share your information where we believe it is necessary to investigate, prevent, or act regarding illegal activities, suspected fraud, potential threats to the safety of any person, violations of our Terms of Use, or this Policy, or as evidence in litigation in which we are involved.

 

(i) Aggregate and De-Identified Information. We may share information that has been aggregated and de-identified with third parties for marketing, advertising, research, or similar purposes.

 

(j) Your Consent. By agreeing to this Privacy Policy, we have obtained your consent, when required, for the disclosure of the information we collect.

 

5. Accessing, Reviewing, and Changing Your Personal Information

 

Registered users  may review and change the Information at any time by accessing their accounts on the Site (through the My Account and My Settings tabs). You must promptly update your information if it changes or becomes inaccurate. 

 

6. Your Choices

 

(a) Opting Out of Promotional Messages. You can choose not to receive our promotional communications by emailing us at admin@coverler.com.

 

(b) Update/Delete or Change Your Cover Letter. To change or delete your cover letters that you have uploaded to our site – email us at admin@coverler.com.

 

(c) Site Privacy Settings. Information that you disclose while participating on the Site may be public and subject to redistribution by us and any third party that reviews your profile or information that you post. You can change preferences for other Provider services as set forth in Section 5 or by contacting us as set forth in Section 17. Please be aware that Provider is not responsible for the uses, disclosures or copies of your public postings on or through the Site that you make public and that are downloaded by third parties.

 

(d) Administrative/Transactional Messages Cannot Be Turned Off. As we provide an online service, you cannot opt-out of administrative or transactional emails (for example emails about your transactions or policy changes) for your registered account.

 

(e) Deletion of Your User Content/Account. You may request that we delete your account and/or certain personal identifiable information we have collected from our systems. You can do so by sending us an email at admin@coverler.com. When you request that your account or that your personal identifiable information is deleted, your cover letter and profiles will be deleted and no longer available to you or visible to others. However, if the information you provided was previously accessed by others, we will not be able to delete the information from their systems. When you delete your information, we will retain logs of your information along with an archival copy of your information, which is not accessible by you or third parties but which might be used by us for recordkeeping and internal purposes, including enforcing this Policy. To the extent permitted by applicable law, we may retain information from closed accounts so that we can comply with law, prevent fraud, assist with investigations, resolve disputes, analyze or troubleshoot programs, enforce our Terms of Use, or take other actions permitted by law. Likewise, if your account or subscription is terminated or suspended, we may maintain information to prevent re-registration.

 

(f) Third-Party Ad Network Opt-Out. We may use third-party network advertisers to serve advertisements on third-party websites or other media (e.g., social networking platforms). This enables us and these third parties to target advertisements to you for services in which you might be interested. Third-party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. We may provide these third-party advertisers with information about you, if you granted your consent.

 

(g) Other Data Options. Unless otherwise required by the laws of the country of your residence, you may request: (i) a copy of the of the specific pieces of personal identifiable information that we have collected about you in the last 12 months from the date of your request, and; (ii) that we that we disclose certain information about how we have handled your personal identifiable information in the prior 12 months. You can make such requests by sending us an email at admin@coverler.com.

 

(h) Timing and Third Parties. We will endeavor to comply with your requests as soon as reasonably possible but please note that changes requested of us are not always effective immediately. Additionally, in certain situations, and subject to applicable law, Provider will not be able or obliged to comply with part or all of your individual requests. Please note that we have the right to refuse and/or charge a monetary fee for requests which are manifestly unfounded or excessive. Unless required by law, we are not responsible of informing third parties with whom we have already shared your information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such third parties.

 

7. Information You Share on the Site

 

(a) Public Information. If you participate in Provider services (e.g., cover letter posting, profile creation) that permit you or Provider on your behalf to post your Information on third-party sites (e.g., websites, bulletin boards, personal URLs) by posting information or content (such as by posting photos, or participating in online forums or communities), or when you interact with our Site through social media sites, plug-ins or other sites or applications, depending upon your privacy settings, the information posted can become public on the Internet. We cannot prevent further use of this information. Please refer to those third-party sites’ privacy policies and terms of use to learn more about their privacy practices.

 

(b) Other services. If you use the Site, Provider can create a universal application derived from the information you provide on the Site that will be visible to potential employers who have immediate needs for prospects as well as visitors to the Site. Therefore, your Site Profile can be publicly viewable. You can elect to have your Profile restricted to registered users only by following the instructions on the Site for that particular setting. You agree that employers and Provider will use the contact information you have provided to contact you by email and you understand that this consent is not a condition to having access to the Site or Provider services.

 

(c) Scores, ratings and other tools. As part of the Site offering you may interact with tools that provide matching, check and recommendation mechanisms regarding the information you have provided in the system when creating your cover letter. These tools are computer based algorithms that have been created to help you in your career finding journey and do not ensure that you will get a job offering. When you make use of these tools you also agree and understand that Provider cannot ensure that you will get contacted by an Employer or receive a job offering, even when your cover letter has received a high “strength” number. Your use of these tools is completely at your own risk and provides no warranties whatsoever.

 

8. Tracking Technologies (Cookies)

 

Depending on your country of residence, when you first accessed this Site you may have been prompted to set your cookie setting preferences. Your cookie settings will be saved in accordance with privacy laws. Otherwise, when you visit our Site, we collect usage information sent to us by your computer, mobile, or other access device that tells us how you are using the Site including, but not limited to, video-viewing, site views, key stroke data, mouse movement, scrolling, clicks, and typing ("usage information"). We use tracking technologies (including cookies, unique device identifiers, web beacons/GIFs, embedded scripts, e-tags/cache browsers, cross-device tracking) to collect usage information. We can use tracking technologies for a variety of purposes, including:

 

(a) Operationally-Necessary. We can use tracking technologies required for system administration, to prevent fraudulent activity, improve security or allow you to make use of shopping cart functionality. We are not required to inform you or to obtain your consent to tracking technologies that are operationally necessary.

 

(b) Performance-Related. We can use cookies or other tracking technologies to assess the performance of the online services, including as part of our analytic practices to improve the content offered through the online services. For example we use Google Analytics to perform site analytics.

 

(c) Functionality-Related. We can use tracking technologies to tell us, for example, whether you have visited the Site before or if you are a new visitor and to help us identify the features in which you have the greatest interest.

 

(d) Targeting-Related. We can use tracking technologies to deliver content, including ads, relevant to your interests on our online service and third-party sites based on how you interact with our advertisements or content as well as track the content you access (including video viewing). Further information on this, and your opt-out choices, is in the “Your Choices” section above.

 

We can also collect password information from you when you log in, as well as computer and/or connection information. During some visits we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.

 

Tracking technologies, such as cookies, are mainly alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. When you visit the Site, we and our business partners may use tracking technologies to enhance your online experience or customize our offerings. For some customers a privacy settings option will be available to set your cookie preferences. Some cookies allow us to make it easier for you to navigate our Site, while others are used to enable a faster login process. A few additional important things you should know about our use of tracking technologies (cookies):

 

  • We can offer certain features that are available only through the use of tracking technologies.

  • There are two types of cookies: session cookies and persistent cookies. We use both session and persistent tracking technologies. Tracking technologies can either be persistent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser). You may be able to decline tracking technologies if your browser permits, although doing so can interfere with your use of the Site. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling tracking technologies such as cookies.

  • We encode and protect the tracking technologies that Provider sets, so that only we can interpret the information stored in them. You can encounter tracking technologies from our third-party service providers, that we have allowed on our Site that assist us with various aspects of our Site operations and services, such as Google Analytics.

  • You can also encounter tracking technologies from third parties on certain pages of the websites that we do not control and have not authorized. (For example, if you view a web page created by another user, there can be a cookie placed by that web page).

  • Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third-party service providers may also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

 

9. Third Parties

 

Our Site can contain links to other third-party websites and Provider can provide products and services that share information with third-party sites for your job search. We are not responsible for the privacy practices or the content of these third-party sites so it is important to familiarize yourself with their privacy policies before providing your Information. 

 

10. Information Security

 

We maintain appropriate technical, physical, and administrative security measures designed to protect the security of your information against loss, misuse, unauthorized or accidental access, disclosure, copying, use or alteration. However, no method of transmission over the Internet or method of electronic storage is totally secure. Therefore, we cannot guarantee its absolute security.

 

11. Children's Privacy

 

The Site is a general audience site and it is not intended for children under the age of 16. We do not knowingly collect information via our websites, applications, services, or tools from users in this age group. Our websites are equipped to block the registration of a minor under 16 years old. If you become aware that a child under 16 has provided us with information, please contact us immediately so we can delete such information from our system.

 

12. Storage and International Transfer

 

As we operate internationally, and many of our computer systems are currently based globally, for the purposes set out in this Privacy Policy your Information can be stored and processed elsewhere by us, our affiliates or an unaffiliated service provider. The data protection and privacy regulations do not always offer the same level of protection as in other parts of the world, such as the European Economic Area (“EEA”). Nonetheless, we have ensured that our service providers and affiliates have been subjected to strict contractual provisions in their contract with us, including Standard contractual clauses, to guarantee that an adequate level of data protection for your data is met. When you create an account/profile or otherwise provide us with your information, you consent to the collection, storage, use of some tracking technologies as described above, and/or processing of your information, including personal information, in the United States and other countries. To obtain a copy of the relevant transfer mechanism or additional information on the transfers, please address these requests to admin@coverler.com

 

13. Notification Regarding Review and Updates.

 

From time to time and at least once every twelve (12) months we review this Privacy Policy and we may choose to update its terms. The Privacy Policy posted at any time or from time to time via the Site shall be deemed to be the Privacy Policy then in effect. You agree that we can notify you about material changes in the way we treat your Information by placing a notice on the Site. You should check the Site frequently for updates. In addition, we have provided the Privacy Policy Highlights section to offer a summary of the main points of our Full Privacy Policy for your convenience. In the event of a conflict between the Privacy Policy Highlights and the Full Privacy Policy, the Full Privacy Policy will control.

 

14. CALIFORNIA RESIDENTS

 

  • This section provides specific information and only applies for residents of California (“California consumers” in this section). The California Consumer Privacy Act (“CCPA”), requires that we provide certain information to California consumers about how we handle certain personal information that we have collected, whether online or offline. Under the CCPA, “personal information” is any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, including the categories identified in the table below to the extent they identify, relate to, describe, are capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household.

    (a) Categories of Personal Information that We Collect and Disclose. We may collect and disclose for a business purpose the following personal information from California Consumers: (1) name, contact information and identifiers (real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers); (2) customer records (electronic customer records containing personal information, such as name, signature, physical characteristics or description, address, telephone number, education, employment, employment history); (3) protected classifications (characteristics of protected classifications under California or federal law such as race, color, sex, age, religion, national origin, disability, citizenship status, and genetic information); (4) purchase history and tendencies (commercial information including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies); (5) usage data (internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a California consumer’s interaction with an Internet website, application, or advertisement); (6) geolocation data (precise geographic location information about a particular individual or device); (7) employment history (professional or employment-related information); (8) education information (information about education history or background), (9) Audio/Visual: audio, electronic, visual, thermal, olfactory, or similar information, and; (10) profiles and inferences (inferences drawn from any of the information identified above to create a profile about a California consumer reflecting the California consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes).
    We do not sell any of the information stated above. Furthermore, the list above does not address our handling of personal information that is subject to an exemption under Section 1798.145(c) – (f) of the CCPA.
    (b) California Consumer Rights. California law grants California consumers certain rights and imposes restrictions on particular business practices as set forth below.
    (1) Do-Not-Sell. California consumers have the right to opt-out of the sale of their personal information. We do not sell personal information.
    (2) Requests for Copy, Deletion and Right to Know. Subject to certain exceptions, and as a California consumer, you have the right to make the following requests: at no charge, up to twice every 12 months:
    (i) Deletion. You have the right to request deletion of personal information that we have collected about you, subject to certain exemptions (for example, where the information is used by us to detect security incidents, debugging or to comply with a legal obligation).
    (ii) Copy. Consumers have the right to request a copy of the specific pieces of personal information that we have collected about them in the prior 12 months.
    (iii) Right to Know. Consumers have the right to request that we disclose certain information about how we have handled personal information in the prior 12 months, including the:

    • categories of personal information collected

    • categories of sources of personal information

    • business and/or commercial purposes for collecting and selling their personal information

    • categories of third parties/with whom we have disclosed or shared their personal information

    • categories personal information that we have disclosed or shared with a third party for a business purpose.

    • categories of personal information collected

    • categories of third parties to whom the consumer’s personal information has been sold and the specific categories of personal information sold to each category of third party

(c) Submitting Requests. You can submit a copy, deletion and right-to-know request online by sending a request through your account in case you are registered in the Site, by emailing us at admin@coverler.com.

 

(d) Incentives and Discrimination. The CCPA prohibits discrimination against California consumers for exercising their rights under the CCPA and imposes requirements on any financial incentives offered to California consumers related to their personal information. Businesses may offer different prices, rates, or quality of goods or services if the difference is reasonably related to the value of the consumer’s data. 

 

15. Contact Us

 

The Site is controlled and operated by Provider. Whether you access the services through any of our Site, you may contact Provider by email us at admin@coverler.com, write to us at Coverler LLC, 276 Mission Street, San Francisco, CA 93138.

 

*The names and logos of the companies referred to above are all trademarks of their respective holders. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with Coverler.com.

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